Shipping policy

1. Can you deliver to PO Boxes, or overseas?

Our apologies, we can't deliver to PO Boxes. We must have a physical address within New Zealand.

2. How much does delivery cost?

3. What sort of packing materials do you use?

We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. We wrap items in paper that is often re-used and can be recycled.

4. When will my order ship?

Goods which are in stock  will be delivered within 2 to 7 working days from the date of your order. How can I track my order?

As soon as your order ships, you'll receive a confirmation email with a tracking link, which you can enter in the New Zealand Couriers website to track your order.

6. Which carrier will my order ship with?

All orders ship via New Zealand Post: Monday - Friday, 8:00am - 5:30pm (except public holidays).

7. What if I'm not home when the courier arrives?

New Zealand Post should leave your parcel in a safe location. If unable to do so, they will leave a card for re-delivery or pickup.

8. If an item says 'out of stock' can I put it on back order?

Sorry, we don't accept back orders. Products will be available for purchase as soon as they are back in stock.

9. How can I find out about specials/promos?

Easy. Just sign up to our e-newsletter to receive up-to-date information about specials and promotions.

10. How do I remove myself from your mailing list?

We'll be sorry to see you go, but all e-newsletters come with an unsubscribe link at the bottom of the email which you can click to unsubscribe.